DAMAGE INSURANCE CLAIM PROCESS

Leehan Retails Pvt. Ltd. is the service facilitator for Insurance claims & third party applications including for all other features of this product. Insurance is complementary with syska secure pack.

A) REPAIR LOSS

Step 1: 
Customer to call toll free Customer care no 1800 300 270 90 and report incident within 48 hours.

Step 2:
Call Center Executive will guide about list of documents required and provides with “Claim Identification Number(CIN)”

List of Documents are :
• Three photographs of the damaged handset (1 photo showing IMEI number clearly and the other 2 showing damages)
• Photocopy of original bill on Claimant's name
• KYC documents: Self attested photo ID proof of Claimant
• Insurance Claim Form completely filled and duly signed by the Claimant
• Incident report
• Cancelled Cheque

Step 3:
Syska Gadget Secure Service Coordinator will contact customer and guide him to nearest Authorised Service Center.

Step 4:
Authorised Service Center will upload documents on portal along with repair estimate for insurance approval.

Step 5:
If case is approved the handset is repaired and customer is intimated about delivery date.

Step 6:
If case is rejected, customer is informed via sms.

NOTE:

If the Customer is repairing his handset on his own, then the same should be done from the Authorized Service center else we will not be able to process his claim in future.

Incase of Partial Loss Claim, Customer need to pay as per below listing.
Depreciation applied to coupons registered before 17 July 2015
Within 6 month of registration: For iPhone 10% depreciation of eligible value
  For Others 10% depreciation of eligible value
After 6 month of registration: For iPhone 10% depreciation of eligible value
For Others 10% depreciation of eligible value
Depreciation applied to coupons registered on or after 17 July 2015
Within 6 month of registration: For iPhone 25% depreciation of repair eligible value
  For Others 0% depreciation of eligible value
After 6 month of registration: For iPhone 50% depreciation of repair invoice value
For Others 0% depreciation of eligible value
Depreciation applied to coupons registered under Samsung Blue Festival Offer
Within 3 month of registration: 10% depreciation of eligible value
After 3 month of registration: 10% depreciation of eligible value

B) TOTAL LOSS

In case of total loss, depreciation value will be deducted from the total eligible value of the handset, remaining amount will be transferred to customer’s account.

Depreciation applied to coupons registered before 17 July 2015
Within 6 month of registration: For iPhone 10% depreciation of eligible value
  For Others 10% depreciation of eligible value
After 6 month of registration: For iPhone 10% depreciation of eligible value
For Others 10% depreciation of eligible value
Depreciation applied to coupons registered on or after 17 July 2015
Within 6 month of registration: For iPhone 25% depreciation of repair invoice value
  For Others 25% depreciation of eligible value
After 6 month of registration: For iPhone 50% depreciation of repair invoice value
For Others 50 % depreciation of eligible value
Depreciation applied to coupons registered under Samsung Blue Festival Offer
Within 3 month of registration: 25% depreciation of eligible value
After 3 month of registration: 50% depreciation of eligible value

Depreciation slab can change as per discretion of insurance company subject to prior intimation to customer, details of same will be updated on application and website.

Kindly arrange the documents & upload in below mentioned link within 30 days from Incident Date, failing which the claim request will be considered withdrawn. Customer Login
Login ID : CIN Number
Password : Registered Mobile Number