THEFT INSURANCE CLAIM PROCESS

Insurance is complementary with syska secure pack.

Step 1:
Call toll-free Customer Care / Leehan Claims Team and report damage within 48 hours.

Step 2:
A ‘Claim Identity Number’ (CIN) will be given to the Claimant.

Step 3:
Claimant has to intimate the Police Station about the theft and get a first information report (FIR) copy duly stamped and signed. This is to be procured within 48 hours of the incident.

Step 4:
Claimant has to block SIM card with his telecom operator and get a SIM Blocking Letter duly stamped and signed. SIM Blocking Letter to be procured within 48 hours of the incident.

Step 5:
The following documents have to be couriered to Leehan Retails Pvt Ltd.
•  Covering Letter
•  Original bill on Claimant's name
•  Self attested photo ID proof of Claimant
•  Duly stamped and signed; SIM blocking letter or email copy from Service Provider duly stamped and signed.
•  Insurance Claim Form.
• FIR(First Information Report)

• Subrogation Letter

• Cancelled Cheque

NOTE:
All settlements will be cashless.
• Partial loss
• Total Loss
• Theft and Burglary
Incase of Partial Loss Claim, Customer need to pay as per below listing.

Depreciation applied to coupons registered before 17 July 2015
Within 6 month of registration: For iPhone 10% depreciation of eligible value
  For Others 10% depreciation of eligible value
After 6 month of registration: For iPhone 10% depreciation of eligible value
For Others 10% depreciation of eligible value
Depreciation applied to coupons registered on or after 17 July 2015
Within 6 month of registration: For iPhone 25% depreciation of repair invoice value
  For Others 0% depreciation of eligible value
After 6 month of registration: For iPhone 50% depreciation of repair invoice value
For Others 0% depreciation of eligible value
Depreciation applied to coupons registered under Samsung Blue Festival Offer
Within 3 month of registration: 10% depreciation of eligible value
After 3 month of registration: 10% depreciation of eligible value

In case of total loss or theft, depreciation value will be deducted from the total eligible value of the handset, remaining amount will be transferred to customer’s account.

Depreciation applied to coupons registered before 17 July 2015
Within 6 month of registration: For iPhone 10% depreciation of eligible value
  For Others 10% depreciation of eligible value
After 6 month of registration: For iPhone 10% depreciation of eligible value
For Others 10% depreciation of eligible value
Depreciation applied to coupons registered on or after 17 July 2015
Within 6 month of registration: For iPhone 25% depreciation of repair invoice value
  For Others 25% depreciation of eligible value
After 6 month of registration: For iPhone 50% depreciation of repair invoice value
For Others 50 % depreciation of eligible value
Depreciation applied to coupons registered under Samsung Blue Festival Offer
Within 3 month of registration: 25% depreciation of eligible value
After 3 month of registration: 50% depreciation of eligible value

Depreciation slab can change as per discretion of insurance company subject to prior intimation to customer, details of same will be updated on application and website.

Any kind of damage due to negligence or intentional damage, the claims for the same will be rejected. Incase of total loss and theft customer needs to handover accessories and box.
In case of theft the following will not be covered:
1. Pick Pocket
2. Negligence (For E.G: Use in Beaches/Forgot in auto Ricshaw)
3. Not a forceful act.
4. Intentional Act(for E.G: Thrown out in anger )
5. Can not recollect

Kindly arrange the documents & upload in below mentioned link within 30 days from Incident Date, failing which the claim request will be considered withdrawn. Customer Login
Login ID : CIN Number
Password : Registered Mobile Number